Shipping & Replacement Policy

Effective Date: September 1, 2026
Website: maisonnader.com

At Maison Nader, we take great care in preparing, packaging, and delivering every order. This Shipping & Replacement Policy explains our delivery process, replacement conditions, and applicable delivery charges.

By placing an order through maisonnader.com, WhatsApp, or any other Maison Nader sales channel, you agree to the terms outlined below.

1. Shipping & Delivery

Maison Nader provides delivery to locations supported by our available delivery partners.

Delivery availability, estimated delivery time, and applicable delivery charges may vary depending on:

Delivery location
Order size and weight
Product availability
Delivery partner availability
Custom or personalized order requirements
Public holidays or other circumstances outside our reasonable control

Any delivery time communicated to the customer is an estimate unless expressly confirmed otherwise.

2. Delivery Charges

Delivery charges apply separately to each delivery or collection trip made on behalf of a customer.

The delivery fee paid for an original order covers only that specific delivery.

If an additional delivery, collection, exchange, or replacement trip is required, a new delivery charge will apply, regardless of whether a delivery charge was paid for the original order.

This includes, but is not limited to:

Delivery of the original purchase
Delivery of a replacement product
Collection of an item for replacement
Redelivery following a failed delivery attempt
Delivery following a change requested by the customer
Any additional delivery trip requested or required after the original delivery

For example, if a customer pays a delivery charge when purchasing an item and later requests an eligible replacement, the original delivery payment does not cover the delivery of the replacement item.

A separate delivery charge must be paid for the new delivery.

This applies even if the original order benefited from free, discounted, promotional, or otherwise reduced delivery, unless Maison Nader expressly confirms otherwise.

3. Failed Delivery Attempts

Customers are responsible for providing:

A complete and accurate delivery address
A reachable telephone number
Any information reasonably required to complete the delivery

If a delivery cannot be completed because the customer is unavailable, cannot be contacted, has provided incorrect information, or requests delivery at another time or location, an additional delivery charge may apply to the next delivery attempt.

The original delivery charge is not transferred to or credited toward a subsequent delivery attempt.

4. No Returns

Maison Nader does not accept product returns.

Once a product has been purchased and delivered, it cannot be returned for a refund simply because the customer:

Changes their mind
No longer wants the product
Changes their preference regarding color, style, size, design, or appearance
Decides the product is no longer required

Customers are therefore encouraged to carefully review product descriptions, dimensions, photographs, materials, colors, and other relevant information before completing an order.

Nothing in this policy is intended to limit any mandatory rights that cannot legally be excluded under applicable consumer law.

5. No Refunds for Returned Products

Maison Nader’s standard policy is replacement rather than return or refund.

An accepted replacement request does not normally entitle the customer to a cash refund or reversal of the original transaction.

6. Product Replacements

Although we do not accept returns, Maison Nader may accept an eligible item for replacement.

A replacement request may be considered where appropriate, provided that the product:

Is in its original condition
Has not been used
Has not been damaged after delivery
Has not been altered or modified
Includes its original packaging where applicable
Can reasonably be verified as having been purchased from Maison Nader

Maison Nader reserves the right to inspect the item before approving a replacement.

Submitting a replacement request does not automatically mean that the replacement has been approved.

7. Replacement Delivery Charges

Customers should pay particular attention to this section.

Every delivery associated with a replacement is treated as a separate delivery and is subject to a separate delivery charge.

For example:

Original purchase

Product + original delivery charge

Later replacement

Replacement item + new delivery charge

The original delivery charge cannot be reused, transferred, deducted, or credited against the replacement delivery.

Where collection of the original product is required and Maison Nader arranges transportation, an additional collection or transportation charge may also apply.

Therefore, depending on the circumstances, a replacement may involve:

Collection fee + replacement delivery fee

where both separate transportation trips are required.

The applicable charges will be communicated to the customer before the replacement is completed.

8. Damaged or Incorrect Items

Customers should inspect their order as soon as reasonably possible after receiving it.

If you believe that you received:

An incorrect product
An incorrect quantity
A product damaged during delivery
A product with a manufacturing problem

please contact Maison Nader as soon as possible and provide sufficient information to allow us to evaluate the issue.

We may request:

Your order information
Photographs or videos of the item
Photographs of the packaging
A description of the issue

Maison Nader will review the request and determine the appropriate replacement procedure.

Where mandatory consumer-protection law gives the customer additional remedies for defective, damaged, or incorrectly supplied products, those rights will continue to apply.

9. Condition of Replacement Items

Items submitted for a discretionary replacement must be returned in an acceptable condition.

Maison Nader may refuse a replacement where an item:

Has been used
Has been intentionally or accidentally damaged after delivery
Shows unreasonable wear
Has been altered
Is missing components
Has not been properly cared for
Cannot reasonably be resold because of its condition

Maison Nader reserves the right to evaluate the condition of the product before completing a replacement.

10. Replacement Product Availability

Replacement products are subject to availability.

If the requested replacement product is unavailable, Maison Nader will communicate with the customer regarding the available replacement options.

A replacement is not considered confirmed until Maison Nader has approved the request and confirmed availability.

11. Price Differences on Replacements

If an approved replacement item has a higher price than the originally purchased product, the customer may be required to pay the difference before the replacement is completed.

Any applicable delivery charges remain separate from the value of the products.

For example:

Original product: $80
Replacement product: $100
Price difference: $20
New delivery fee: separately payable

The amount previously paid for the original delivery does not reduce the new delivery charge.

12. Custom, Personalized & Made-to-Order Products

Products that have been:

Personalized
Engraved
Customized
Specially produced
Made to customer specifications

may not be eligible for replacement simply because the customer changes their mind or changes their preferences after the order has been confirmed.

If there is a manufacturing issue or Maison Nader supplied a product that materially differs from the confirmed customization, please contact us so the matter can be reviewed.

13. Colors, Materials & Natural Variations

Some Maison Nader products may use natural materials, stone, marble, wood, handmade finishes, or other materials that naturally vary from one item to another.

Variations may include differences in:

Veining
Pattern
Texture
Shade
Tone
Natural markings
Finish

Such natural variation is part of the character of these materials and does not necessarily constitute a defect.

Likewise, colors displayed on screens may vary slightly depending on lighting, photography, display calibration, and device settings.

14. Order Changes

If you need to change an order, please contact Maison Nader as quickly as possible.

We cannot guarantee that changes can be made after an order has been confirmed, prepared, customized, handed to a delivery provider, or dispatched.

If an order change requires an additional delivery or transportation trip, a separate delivery charge will apply.

15. Refused Deliveries

If a customer refuses delivery of a correctly supplied order without an approved reason, any delivery charges already incurred are non-refundable.

Any subsequent attempt to deliver the order will be treated as a new delivery and will require payment of the applicable new delivery charge.

16. Delivery Delays

Maison Nader will make reasonable efforts to deliver orders within the expected timeframe.

However, delays may occur due to circumstances including:

Traffic or transportation issues
Weather
Delivery-provider delays
Public holidays
Incorrect customer information
Customer unavailability
Product availability
Events beyond Maison Nader’s reasonable control

Maison Nader will endeavor to assist customers when a delivery issue occurs.

17. Contact Us

For delivery or replacement inquiries, please contact:

Maison Nader
Website: maisonnader.com
Location: Kfar Aabida, Lebanon
Phone / WhatsApp: +961 70 634 480