Effective Date: September 1, 2026
Website: maisonnader.com
Maison Nader (“Maison Nader,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting, browsing, creating an account, contacting us, or purchasing products through maisonnader.com (the “Website”).
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices and rights available to you.
By using our Website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us as well as certain information collected automatically when you use the Website.
Information You Provide
Depending on how you interact with Maison Nader, this may include:
- Full name
- Email address
- Telephone or WhatsApp number
- Billing address
- Shipping or delivery address
- Account login information
- Order and purchase information
- Products added to your cart or wishlist
- Customization or engraving requests
- Messages submitted through our contact forms
- Customer support communications
- Information you voluntarily provide when contacting us through WhatsApp, email, or other communication channels
Maison Nader currently provides contact and WhatsApp channels for product inquiries, custom pieces, personalized orders, corporate gifting, events, collaborations, and other requests.
Payment Information
When you make a purchase, payment information may be collected and processed by our payment service providers.
Maison Nader does not intend to directly store complete payment-card details such as full credit/debit card numbers or security codes where payments are processed through an external payment provider.
Payment providers process your information according to their own privacy policies and security practices.
2. Information Collected Automatically
When you browse the Website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Date and time of visits
- Shopping-cart activity
- Login/session information
- Cookie identifiers
- General website interaction information
This information may be collected through WordPress, WooCommerce, cookies, server logs, analytics services, security tools, or similar technologies.
3. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Arrange shipping or delivery
- Process payments
- Create and manage customer accounts
- Provide order confirmations and updates
- Respond to questions or support requests
- Handle returns, exchanges, refunds, or complaints
- Respond to custom-order and personalization requests
- Communicate through email, telephone, or WhatsApp
- Maintain shopping-cart functionality
- Improve our products and Website
- Analyze Website usage and performance
- Detect and prevent fraud or misuse
- Protect the security of our Website and customers
- Maintain accounting and business records
- Comply with applicable legal and regulatory requirements
- Send promotional communications where you have consented or where otherwise permitted by applicable law
We do not use your personal information for purposes materially different from those described here without providing appropriate notice where required.
4. Orders and E-Commerce
When you place an order through maisonnader.com, we may collect information necessary to complete the transaction, including your:
- Name
- Contact information
- Billing information
- Shipping information
- Products ordered
- Order amount
- Payment status
- Delivery information
- Order history
The Website currently provides online product browsing, pricing and cart functionality.
We may retain order information for administrative, accounting, tax, fraud-prevention, customer-service, and legal purposes.
5. Customer Accounts
If you create an account on Maison Nader, we may store information associated with your account so that you can access relevant Website features and order information.
You are responsible for keeping your password confidential and should not share your login credentials with others.
If you believe your account has been accessed without authorization, please contact us.
6. Contact Forms
When you contact us through a Website form, we may collect information such as your name, email address, telephone number, and the contents of your message.
We use this information primarily to respond to your inquiry and provide the requested service.
Our Website currently provides a contact form requesting a visitor’s name and email address.
7. WhatsApp and Third-Party Messaging
Maison Nader may allow or encourage customers to communicate with us through WhatsApp, particularly for custom orders and personalized requests.
When you communicate with us using WhatsApp or another third-party communication service, that provider may collect and process information according to its own privacy policy.
Your use of such services is also subject to the terms and privacy practices of the relevant third party.
8. Cookies and Similar Technologies
Maison Nader may use cookies and similar technologies to make the Website function correctly and improve your experience.
Cookies may be used for purposes such as:
- Remembering shopping-cart contents
- Maintaining login sessions
- Remembering Website preferences
- Website security
- Fraud prevention
- Traffic and performance measurement
- Analytics
- Understanding how visitors interact with the Website
- Marketing or advertising, where applicable and permitted
Some cookies are necessary for the Website to function and cannot reasonably be disabled without affecting Website functionality.
Other cookies, such as analytics or advertising cookies, may require your consent depending on your location and applicable law.
You can also control cookies through your browser settings.
9. Analytics
We may use analytics technologies to understand how visitors use Maison Nader.
Analytics information may include:
- Pages visited
- Time spent on the Website
- Device and browser information
- Approximate geographic region
- Traffic source
- Website interactions
Where required, analytics technologies will be used subject to applicable consent requirements.
10. Marketing Communications
If you subscribe to promotional communications, we may use your email address or other contact information to send information about:
- New products
- Promotions
- Special offers
- Collections
- Events
- Maison Nader news
You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism contained in the message or by contacting us.
Unsubscribing from marketing does not prevent us from sending transactional communications concerning an existing order, account, payment, delivery, or customer-service matter.
11. How We Share Personal Information
We may share personal information only when reasonably necessary for business operations, including with:
- Website hosting providers
- Payment processors
- Shipping and delivery providers
- Email service providers
- Cloud service providers
- Website developers and technical service providers
- Analytics providers
- Security and fraud-prevention providers
- Customer-support providers
- Professional advisers such as accountants, auditors, or legal advisers
These parties may receive only the information reasonably necessary to provide their services.
We may also disclose information if required to:
- Comply with applicable law
- Respond to lawful government or judicial requests
- Enforce our agreements
- Investigate suspected fraud
- Protect Maison Nader, our customers, or others
12. Sale of Personal Information
Maison Nader does not sell personal information in exchange for money.
If our use of advertising or analytics technologies is legally considered a “sale,” “sharing,” or similar disclosure under the privacy law applicable to you, you may have additional rights regarding such processing.
13. International Data Processing
Some of the technology providers used to operate the Website may process or store information in countries other than your country of residence.
Consequently, your information may be transferred internationally.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
14. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:
- Completing transactions
- Maintaining customer accounts
- Providing customer service
- Maintaining accounting and tax records
- Resolving disputes
- Preventing fraud
- Meeting contractual obligations
- Complying with legal requirements
Different categories of information may therefore have different retention periods.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
15. Data Security
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no website, electronic communication, or Internet-based storage system can be guaranteed to be completely secure.
You should therefore take reasonable precautions when providing information online.
16. Your Privacy Rights
Depending on your country or region, you may have rights concerning your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to certain processing
- Request restriction of certain processing
- Withdraw consent where processing is based on consent
- Request a copy or transfer of certain personal information
- Opt out of direct marketing
- Lodge a complaint with an applicable data-protection authority
These rights are subject to applicable law and may not apply in every circumstance.
To exercise a privacy right, contact Maison Nader using the information provided below.
We may need to verify your identity before processing certain requests.
17. European Economic Area, United Kingdom and Similar Privacy Laws
Where applicable privacy legislation requires us to establish a lawful basis for processing personal information, we may rely upon:
Contract: processing necessary to fulfill an order or provide a requested service.
Legitimate Interests: processing reasonably necessary to operate, secure, improve, and protect our business and Website, provided those interests do not override applicable privacy rights.
Consent: where you have affirmatively agreed to specific processing, such as certain marketing or non-essential cookies.
Legal Obligation: processing necessary to comply with applicable laws, accounting requirements, legal claims, or regulatory obligations.
18. Children’s Privacy
Maison Nader is not intended to knowingly collect personal information directly from children who are not legally permitted to provide such information or enter into online transactions under applicable law.
If we become aware that personal information from a child has been collected improperly, we will take reasonable steps to delete it.
19. Third-Party Websites
Our Website may contain links to external websites, platforms, social networks, payment providers, maps, or communication services.
Maison Nader does not control the privacy practices of these third parties.
We encourage you to review their privacy policies before providing personal information.
20. Embedded Content
Pages on Maison Nader may contain embedded content or integrations provided by third parties.
Such third-party content may behave similarly to visiting the third party’s own website and may collect information, use cookies, or track interaction according to that provider’s policies.
21. Business Transfers
If Maison Nader undergoes a merger, acquisition, restructuring, financing, or sale of all or part of its business or assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
22. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to:
- Our Website
- Our business
- Technology we use
- Legal requirements
- Our privacy practices
When we make material changes, we will update the Effective Date displayed at the top of this Policy.
We encourage visitors to review this page periodically.
23. Contact Maison Nader
Questions, requests, or concerns regarding this Privacy Policy can be directed to:
Maison Nader
Website: maisonnader.com
Location: Kfar Aabida, Lebanon
Phone / WhatsApp: +961 70 634 480